DIGITAL MARKETING
3 - 5 Days (Delivered face to face or virtually)
A Service Philosophy Fit For the Digital Age
KEY TAKEAWAYS
- Service Excellence in a Changing Business Landscape
- Know Your Digital Customer (e-KYC)
- Adapting Your Customer Service Skills to a Remote Environment
- Exceeding Digital Service Expectations
- Designing Your Continuous Improvement Strategy
A MODULAR APPROACH TO TRAINING
Not every client is the same and more often than not we are asked to tailor our courses to suit their specific needs. This often includes modules from other topics, industry specific case studies, or a full programme design. We would be happy to jump on a call with you to discuss your specific needs.